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Advice Services

Derry City and Strabane District Council has established this programme with support from the Department of Social Development.

Derry City and Strabane District Council’s Advice Services Support Programme aims to:

  • Provide free independent advice and information to people who are in most need.
  • Ensure that advice is both available and accessible to all.
  • Make a real difference to the lives of people who are in most need in the community.

To date Council has led the way throughout Northern Ireland in terms of how it commissions and funds the generalist Voluntary Advice Sector.  Council have always strived to achieve both value for money and to maximise the impact of its funding for advice, benefiting those who are most in need.

Since 2006, all Advice Providers in Derry City and Strabane District Council area have used the Citizen’s Advice CARMA IT System. The CARMA System is an evidence based research methodology for the resourcing of advice services.

In addition, Council has introduced a Quality Standard for all Council Funded Providers, by way of a “Charter Mark”, which is as follows:

Gold:          Citizens Advice Bureau North West

                   Resource Centre Derry

                     Dove House Community Trust



Derry City and Strabane District Council currently funds four Advice Service Providers as follows:-

Citizens Advice Bureau North West                              Gold Award Achieved

5th Floor Embassy Building
3 Strand Road
BT48 7BH
Telephone:  028 7136 2444

Email: [email protected] 


Citizens Advice Bureau North West


17 Dock Street
BT82 8EE
Telephone:  028 7138 2665
Email: [email protected] 


Resource Centre Derry                                                  Gold Award Achieved

BT48 8BA
Telephone:  028 7135 2832
Email: [email protected]

Dove House Community Trust                                       Gold Award Achieved

32 Meenan Square
BT48 9EX
Telephone:  028 7126 9327
Email: [email protected]


In addition to the above, providers offer an Outreach Service at a range of locations within the Derry City and Strabane District Council area.  In special circumstance Home Visits can be arranged.

Advice Providers cover the follow Core Services:

  • Benefits Advice
  • Consumer Advice
  • Employment Advice
  • Housing Advice
  • Money and Debt
  • Health and Disability
  • Tribunal Representation
  • Basic Immigration
  • Referral to Specialist Organisation(s)


General Principles which cover Standard and Guidelines for Derry City and Strabane District Council Advice Centres


  • From public/statutory bodies and political bodies.


  • Advice provision without any prejudice, free from commercial, political or other limiting considerations.


  • Suitable location
  • Clearly identified
  • Disability friendly
  • Open at least ten hours per week (to suit local demand)
  • Free of any symbolism which identifies it with any party political or sectarian perspective
  • No charges or invitations or pressure to make donation


  • Advice provided in privacy by trained advisor.  No details to be passed on to other agencies without the client’s knowledge and consent.



  • The Advice Centre(s) should provide an appropriate Management Committee to oversee the effective services and foster a spirit of co-operation amongst providers.



Barry O’Hagan

Head of Leisure and Community Development
Derry City and Strabane District Council
98 Strand Road
BT48 7NN

Telephone:  028 7125 3253
Email:  [email protected]