Derry City & Strabane - Get Help




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Get Help

​​Careers Service and online training support for people made redundant, unemployed or furloughed

Local Support in Your Community – Community Support Helpline

Directory of Services (Community NI)

If you are a Community Organisation and your details are not registered on the directory please register online or contact NICVA directly


Helplines NI brings together over 30 helplines in NI. The helplines cover support services such as advice, counselling, listening ear and befriending. Many services take place over the phone, and some provide support via email, text or web chat. Find out more at Helplines NI




Priority Delivery Slots for those advised to shield by their GP

If you have been advised to self-isolate to protect yourself from Covid-19 this means you should not go out for exercise or shopping at this time.

If you are unable to get friends or family to help meet your needs ASDA, Iceland, Sainsbury’s and Tesco will allocate a proportion of online delivery slots to those who need it most.

  • Register your interest online at NI Direct 
  • Your details will be checked by the Department of Communities and shared with the retailers
  • The retailers will contact you directly to advise of the delivery slots available. 


Support for Grocery Shopping

All of the national supermarkets are offering;

  • Extended opening times
  • Priority hours for the elderly and key workers
  • Online delivery slots

Some of the national supermarkets are offering gift cards for customers who are not able to visit their store while shielding. The gift cards will be emailed and can be shared with family, friends or a volunteer to purchase your shopping.

Local Shops across Derry and Strabane are also offering extra support and deliveries to those who need it most in their community. 


A range of local shops and food outlets are still providing a service. Find out more at Independent Derry


Emergency Food Boxes 

Derry City and Strabane District Council are working closely with the Community and Voluntary Sector, the Department for Communities (DfC) and Advice NI to deliver food boxes to the people in our community who need it most.

How often will the food boxes be available? 

A weekly service will be available to the most vulnerable. 

What will be included in the box? 

A box of mainly non-perishable goods will be delivered to the door of those who are eligible. The box will include essential items such as tinned and dried food e.g. pasta and rice, fruit, vegetables, bread, toilet roll and soap. 

Who can access the food box?

  • People who have been notified to shield by their GP
  • People in financial difficulty who cannot afford food 
  • People who do not live close to friends and family or other support networks, resulting in isolation 
  • The boxes are available to people who are not shielding, but are in critical need of food.

How do I access the food boxes for others or myself? 

Contact the COVID-19 Community Helpline 


Text: ACTION to 81025


Rural Support Helpline 

The Rural Support helpline is open 9am-9pm Monday to Friday

  • General advice and support 
  • Mental health concerns
  • Financial worries about your farm 
  • Benefits 
  • Accessing COVID-19 grants for Self Employed 

'Across The Hedgerow befriending scheme for rural areas.

For referrals contact 0800 138 1678 and

Find out more


Helpline: 0800 138 1678