PSYCHOLOGICAL FIRST AID
The World Health Organisation (WHO) and Red Cross advise that people are more likely to cope with and recover from ongoing crisis situations like COVID-19 if they can:
- Feel safe, connected to others, calm and hopeful;
- Have access to social, physical and emotional support; and
- Feel able to help themselves, as individuals and communities.
Support is available to staff, volunteers and call handlers who are supporting the response to Covid-19.
Learning psychological first aid and understanding reactions to crisis, empowers helpers to help others and apply the same skills to their own lives.
Anyone who is not a member of the HSC Learning Centre can use a guest log in via: https://www.hsclearning.com/course/view.php?id=1042
TOWARDS ZERO SUICIDE 20 MINUTE E-LEARNING TRAINING
The training will help staff and volunteers, including call handlers to feel more equipped when dealing with difficult conversations around suicide. Anyone who is not a member of the HSC Learning Centre can access the training labelled as (Advanced) directly via the following link https://www.zerosuicidealliance.com/training/
FREE ADVICE NI TRIAGE TRAINING
General Baseline Helpline Training for staff and volunteers in call handling and advisory roles. A series of short (10-20 min) modules to help build skills to identify emergencies, priorities, quick fixes and routine enquires and assign resources that best fit the client’s needs.
The guest login is available on the Advice NI Online Learning Platform until end of June 2020
Free online Stress Control Classes ideal for staff, volunteers and call handlers who are supporting the response to COVID 19.
FREE online training for furloughed workers and those who have lost their jobs as a result of COVID 19
FREE NSPCC training to help spots the signs of child abuse