Derry City & Strabane - Council service update for Wednesday, 25 March 2020




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Council service update for Wednesday, 25 March 2020

25 March 2020
Derry City and Strabane District Council has put into place measures to ensure delivery of as many essential services as possible whilst also putting the health and safety of its staff and residents to the fore.
Please find details below of the current status of our services. These are updated daily and communicated via our website – and on Facebook and Twitter.
βœ…Council civic offices and public buildings – All Council owned buildings – including the Civic Offices in Derry and Strabane, the Tower Museum, Guildhall and Alley Theatre - remain closed to the public until further notice.
Critical services will continue to operate and the public can continue to contact Council by phone at πŸ“ž028 71 253253 or by email at
You can also get regular updates and information via our website at and on Facebook and Twitter.
βœ…Committee meetings – All Council committee meetings have been temporarily suspended. Tomorrow’s Full Council meeting (26 March) will going ahead online with no public access.
βœ…Leisure centres- All Council owned leisure centres remain closed until further notice.
βœ…Community centres – All Council owned community centres remain closed until further notice.
βœ…Play parks – All Council owned Play Parks are closed.
βœ…Public Parks – All Council public parks and open spaces currently remain open. As per Government advice these will remain open to allow the public to exercise. The Council is continuing to advise the public to adhere to the Public Health Authority guidelines in relation to social distancing to help prevent the spread of COVID-19, and to act responsibly when out and about using our public parks and open spaces. Public gatherings are not permitted within public parks.
βœ…β™»οΈBin collections – Bin collection services remain operational however the public are being asked to leave their bins out for collection at an earlier time of 7am to allow crews to get around all households.
βœ…β™»οΈStreet cleansing – Street cleansing services are continuing but with some changes to ensure the health and safety of the officers and the public.
βœ…β™»οΈ Recycling centres – All Council recycling centres continue to remain open at present with a number of restrictions in place. This service is under regular review with the public being advised that as per the Government guidance issued this week they should not be making non-essential journeys including bringing materials unnecessarily to recycling centres.
Entry at all sites will be restricted to cars and small vans
only carrying domestic waste with all other vehicle and waste types not permitted.
At the Pennyburn Industrial Estate a new traffic management system continues to be in place and extra stewards have been deployed to assist staff.
Strict social distancing restrictions continue to apply at all sites and any verbal abuse of staff will not be tolerated. The health, safety and well-being of our staff are our primary concern and anyone using these facilities must adhere to the advice of staff who are providing an important service at a very difficult time.
Council is continually reviewing whether these facilities will remain open in consideration of government advice on essential services. Any change in that position will be communicated to the public.
For more information visit –
βœ…β™»οΈBulky Waste service – this service has been temporarily suspended to facilitate other essential waste service provision.
βœ…Births deaths and marriage registration –The Council’s Registration of Births Deaths and Marriages service is continuing to operate, however as a result of Government recommendations a number of changes have been made to service provision. The Strabane office remains temporarily closed and restriction measures are in place at the Derry office including a strict appointment only system. Please telephone πŸ“ž02871 253253 or πŸ“ž02871 376520 or email To view all the details relating to the changes to services please visit –
βœ…Cemeteries – A number of operational changes have been put into place to protect the health and safety of staff, mourners and the wider public.  The Council is working closely with the Churches and undertakers in relation to funeral planning and cemetery arrangements and is putting into place additional measures to protect staff and the public.
βœ…Car parks – Council owned car parks remain open as normal and the Department for Infrastructure has announced the temporary suspension of all on-street and off-street parking enforcement.
βœ…Planning Service Planning Service has put into place a number of measures to allow it to provide a range of services including receiving of recent planning applications submissions by post and issuing priority, delegated planning decisions already in the system, (position under review.) The public can contact the service directly at or contact the main office at πŸ“ž028 71 253253.
The consultation on LDP Draft Plan Strategy Representations has been suspended. Anyone looking for planning information, application forms, planning fees and planning applications are encouraged to visit the planning portal:   http: //
βœ…Building control service–– While site inspections have been suspended until further notice,  the Building Control service has put into place a number of measures to allow other aspects of its service to continue. Please contact the service directly at 
βœ…Environmental Health Services – Environmental Health has put into place a number of measures to allow it to operate as many services as possible and can be contacted via the main office at πŸ“ž028 71 2532532
Please contact the service areas directly at:
Food Safety
Health and Safety:
Health & Housing: E:health&
Port Health
Dog Control:  
βœ…Animal Welfare Service: Calls are being prioritised and investigated providing it is safe for staff to do so and within the Government guidelines. Staff are not permitted to enter domestic properties). The service remains under review on an ongoing basis. Animal charities have closed therefore there is no provision in place to rehome animals. Contact details: πŸ“ž028 82256226
βœ…Council Events – All Council organised events up until the end of July have been cancelled – they include: the City of Derry Jazz Festival, the North West Angling Fair, the Strabane Lifford Half Marathon, the Foyle Maritime Festival,  the Strabane Summer Jamm, the Worker’s Rights and Social Justice Week and the Battle of the Atlantic VE Day commemorations. All events in Council owned facilities are also cancelled up until the end of May.
βœ…Business support –. The Council Business team are available to offer advice and assistance to local businesses on the level of Government business support available. They are updating this information and uploading it via the website at  -
βœ…Community Services staff are working from home at present and working with the Department for Communities, local community groups and advice services to ensure that resources being made available in this emergency situation are delivered on the ground as soon as possible. Officers can be contacted at or
βœ…Sports Development - All Sports Development programmes/delivery have been postponed until further notice.  Officers are available to assist and follow up on any queries from the public. For any general enquiries​ please contact  All officers have access to this email and will be picked up be relevant officer.  
βœ…Community Safety Wardens – Community Safety Wardens have been temporarily redeployed to assist in patrolling our public parks to help with social distancing and providing reassurance and advice to the public. They will also continue as best they can to provide vital community service in an effort to provide reassurance and protection to our communities and keep people safe at this difficult time for many. Contact details – TRIAX/Waterside (07709 457690) / Outer North/Outer West πŸ“ž (07736 213140) and Rural Waterside πŸ“ž (07736 213152).
βœ…City of Derry Airport –  A significant number of changes have been made by the airlines to some flight schedules operating at the Airport. The public are urged to visit the airport website for live flight information and regular updates. For more information visit –