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State-of-the-art Visitor Information Centre opens in city centre

23 September 2020

Today marked the opening of Derry’s new state-of-the-art Visitor Information Centre at Waterloo Place. The new centre, located in the heart of the city centre and adjacent to the historic City Walls, will be the new hub for tourists to the city and area, looking for advice and information on the top attractions to visit and what events are happening across the city and district.

The refurbishment works commenced in December of last year following the decision by Derry City and Strabane District Council to relocate the Visit Derry Information Centre from Foyle Street into the city centre. Thanks to funding from Council, the Department for Communities, the Department for Economy and Tourism NI, work commenced on the project to put in place a world-class tourist facility for the city and region.

Welcoming the completion of the works and the opening of the new facility, Mayor of Derry City and Strabane District Council Cllr Brian Tierney said the opening of the new visitor information office was a significant milestone for Derry and the wider region.

He said: “This is a fantastic facility and I am hugely impressed with the work that has been done to create this world-class centre in the heart of our city. This is a very important tourism capital project for Council and all our partners. We believe that it will greatly benefit our tourism business and domestic and overseas visitors and allow us to showcase and promote our tourism product in a much more animated way to a wider audience.

“This facility will enhance the entire Waterloo Place area of the city and bring new life and activity into a key retail area in the city centre. We believe this location, right in the heart of the city centre and adjacent to the historic city walls, will be popular with tourists as Guildhall Square and Waterloo Place is a central hub for visitors to the city and that it will also greatly help retailers and local businesses in that area of the city centre.”

The Chief Executive of Tourism NI, John McGrillen commented; “This is a significant project for tourism in Derry~Londonderry and we are delighted to support it. The new visitor centre will provide an interactive experience with enhanced digital offering and combined with the new central location, this will allow visitors to easily access information on everything the city has to offer. This new interactive visitor centre also compliments Tourism NI’s new experience brand, Embrace a Giant Spirit and sends a clear message to the people here that they should stay home, support local and explore what is on our doorstep.”

Communities Minister Carál Ní Chuilín said: “I am delighted that my Department has been able to support this project to relocate the Visit Derry Visitor Information Centre to a more central location.  The new state of the art facility offers a unique and inspirational visitor experience in an attractive and accessible setting and will provide a much needed boost to the city’s tourism offering.  This investment is timely as we work to support the economic recovery of our town and city centres from the impacts of Covid-19. The completion of this project will breathe much needed new life into the city centre at a difficult time for traders.”

Economy Minister Diane Dodds said: “Northern Ireland is world-renowned for its tourism and hospitality offering and this new centre showcases the many visitor attractions here in Londonderry and the surrounding areas. With so many people staycationing this year, I hope as many people as possible will use the new centre to find out something about their local area, and take advantage of the many wonderful tourism experiences and visitor destinations right on their doorstep.”

Since 2016 Visit Derry has been operating its marketing and administrative functions from the Waterloo Place building. As part of the relocation, the remaining front of house tourist staff will relocate from Foyle Street to the newly refurbished Waterloo Place location.

Funding for the project has been provided by Tourism NI, the Department for Communities, the Department for the Economy and Derry City and Strabane District Council.

Construction work commenced in December 2019 and was suspended temporarily as a result of COVID-19 but recommenced in recent weeks to facilitate the official opening.