Derry City & Strabane - Weather Warning Advice




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Weather Warning Advice

A deep area of low pressure will move to the northwest of Ireland on Monday – now named Storm Brendan. The warning for wind, issued for Northern Ireland is valid from 10-00am Monday for a high likelihood of low impacts.

Please see warning details including the ‘what to expect’ section on our website at –

The period of strongest winds across Northern Ireland is expected between about 11-00am and 4-00pm – a relatively short period with some decrease (though still remaining windy thereafter) from about 4-00pm. Some branch and tree damage can be expected also – though relatively speaking across most inland areas – this is likely to create somewhat less impact in mid-winter than would be the case say in September when trees would be in leaf.

High tides along the east coast coincide with the strongest winds – around midday to 3-00pm and as such we should expect some large wind waves overtopping the sea walls along the east coast – notably the Ards Peninsula and the coastal road (A2) ajoining Carlingford Lough. Some large wind waves likely along the sea front at Newcastle also. 

Support made available for flood affected residents 

September 24, 2019

Work continues to ensure homes affected by the weekend flooding in Sion Mills and surrounding areas are restored to normality, after flash floods resulted in damage to a number of properties in the area on Sunday night.

A number of support funds have been made available to residents in need of assistance as well as assistance with the removal of any furnishings or flooring affected, and the cleaning of properties where floodwater has entered.

The Mayor of Derry City and Strabane District, Councillor Michaela Boyle, visited the area on Monday morning to offer her support to residents impacted by the flooding. Speaking afterwards she praised the joint efforts of the community working with emergency and statutory agencies as the seriousness of the situation developed on Sunday evening.

“I would like to acknowledge the work of everyone who was involved in Sunday night’s event. This was a significant weather event which could have had wider consequences for those living in the area. The community effort on the ground was tremendous and neighbours worked hard to lend support where they could in the worst affected areas.

“The multi-agency approach was swift and people were on the ground where needed to offer assistance and those efforts continue on into this week with a range of services being made available for anyone who has been affected. I would encourage anyone whose home has been damaged to get in contact with the Council to see what financial assistance is available through the Scheme of Emergency Financial Assistance or to contact the Department for Communities for information regarding the Make the Call Wraparound Service. Help is there for anyone in difficulty.”

Staff from the Housing Executive, Department for Infrastructure, Red Cross and Council have been on the ground to offer advice and support to residents in the aftermath of the flooding.

Council has activated the Scheme for Emergency Financial Aid and Environmental Health Officers are available for anyone requiring a home assessment. An appointment can be made by contacting 02871 253253.

The Department for Communities can offer advice or information regarding other financial support by calling Make the Call on 08002321271.

A number of Housing Executive properties are among the homes affected and anyone in need of assistance can contact 0344 8920 901

Information and advice on flooding is available on the NI Direct website on or on the council website on


Here are the separate details regarding Make the Call if you need them:

Householders can use the Department’s “Make the Call” service to ensure that they are getting all the money and supports that they are entitled to.The contact details are:

  • 0800 232 1271 (lines are open Mon-Fri, (9am-5pm)
  • Or text CHECK to 67300
  • Textphone users should call 0800 232 1715

Advice is given free and confidential, and a friend or relative can make the call on someone’s behalf.

Getting Weather Ready – the Regional Community Resilience Group Newsletter

Date published: 08 December 2017

The Regional Community Resilience Group (RCRG) was formed in 2013 to help local communities prepare for and respond to weather related emergencies.

The group brings together Multi-Agency Partner Organisations from government, utilities and the voluntary sector to work for and with Communities at Risk of Severe Weather.

This newsletter will be used to highlight important developments to enhance community resilience, provide an opportunity for communities to share experiences to the benefit of others and highlight key responder contacts to help readers to Get Weather Ready!

Document Downloads


The Council can support affected householders with administration of the Scheme of Emergency Financial Assistance. This is a payment of £1,000 to assist those severely inconvenienced by flooding. In order to determine if you are eligible your property needs to be inspected by an Environmental Health Officer.

The Scheme of Emergency Financial Assistance is available at

Another support is the Council’s Home Safety Scheme. This offers bespoke advice on home accident prevention to those over 65, those who may be vulnerable or those with a child under the age of 5. A home safety visit includes advice on a number of topics including, carbon monoxide,  fire safety and preventing slips, trips and falls.  A number of onward referrals may be made and subject to criteria equipment may also be provided.


Tel:          028 71 253 253

To access any of Derry City and Strabane District Council’s supports please telephone

028 71 253 253 or email health&


To Report Incidents of Flooding, please contact the flooding incident line on 0300 2000 100. Calls taken by the incident line staff are passed to the relevant responding Agency. Waiting times can be longer when there is a high volume of calls.

Department for Infrastructure – Rivers

DfI Rivers work to repair and maintain flood defences and grilles, clear flood debris and carry out


River and Watercourses related issues should be directed to the DfI Rivers area offices:

  • ·      Coleraine: 028 7034 2357

District Council areas covered by this office - Derry and Strabane, Causeway Coast and Glens, Mid and East Antrim, Mid Ulster, Antrim and Newtownabbey

  • ·      Omagh: 028 8225 4900

District Council areas covered by this office - Mid Ulster, Fermanagh and Omagh, Derry and Strabane

Department for Infrastructure – Roads

Reporting of issues on roads, footpaths, bridges, street lighting or blocked road gullies

should be directed to Department of Infrastructure Roads

Any problems with Roads and Streets can be reported online through the NIDirect website­and-streets


Flooding of Northern Ireland Housing Executive houses and advice in relation to emergency rehousing should be directed to the Northern Ireland Housing Executive.

Telephone 03448 920 901 or Repairs 0344 892 0901


NI Water’s primary focus is on the maintenance of water and wastewater services to its customers.

Burst water mains and blocked sewers should be directed to NI Water Waterline by dialling 03457 440 088.


In the event of a power cut, fault or an outage contact Northern Ireland Electricity on 03457 643 643.
The helpline is open 24 hours to report a loss of electricity.


A fault can be reported to BT on  0800 800 150 or


The Gas Safe Register should be used to find a gas engineer to inspect any gas appliance.  The Gas Safe Register can be accessed online at  or by contacting 0800 408 5500.


OFTEC have a Registration Scheme.  The Oil Firing Technical Association may be contacted to find if a domestic oil fired heating technician registered with the Scheme on 01473 626298 or on their website at


Further information on Oil Spills is available at

Oil Spills
Oil Spills at Home
Oil Care


In an emergency dial 999. Call 101 for a non-emergency where you need advice and assistance.


In an emergency dial 999.


Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress and despair.  If you are or someone you know is in distress or despair contact Lifeline on 0808 808 8000.


If you have a financial crisis you can apply for Discretionary Support or a Short Term Benefit Advance via a dedicated freephone service.

  • Tel: 0800 587 2750
  • Text number: 0800 587 2751 (for customers with hearing difficulties only)


The Red Cross support the police, ambulance and fire and rescue services, local authorities and health authorities to help those most affected by UK crises. The Red Cross provides a wide range of services throughout the Northern Ireland and Isle of Man area.
12 Heron Road, Sydenham Business Park Belfast BT3 9LE
Tel: 028 9073 5350


The National House Building Council can be contacted on 0800 035 6422.


The Federation of Master Builders can be contacted on 0330 3337777


The Royal Mail’s re-direction service can be accessed on or at the Post Office.


Flood Re is a joint Government and insurance industry initiative designed to help provide better access to affordable home insurance for those in high floodrisk areas across the UK. 

The scheme will:

  • Enable homeowners to find affordable insurance if an eligible property is at risk of flooding.
  • Help tenants to find affordable contents insurance if you live in an eligible property.
  • Help local authorities and communities across the UK to be better prepared for flooding.
  • Create a ‘level playing field’ for UK insurers, which means they can still offer homeowners an affordable range of appropriate policies to those homes at risk of flooding.

Properties will be eligible if they meet all of the following criteria:

  • The insurance contract must be held in the name of, or on trust for, one or more individuals or by the personal representative of an individual;
  • Used for residential purposes;
  • Have an individual premium;
  • The holder of the policy, or their immediate family, must live in the dwelling for some or all of the time (whether or not with others) or the dwelling must be unoccupied;
  • Built before 1st January 2009 (if a building is demolished, built pre 1st January 2009, and rebuilt, the new property is still eligible);
  • Located within the UK comprising England, Wales, Scotland and Northern Ireland (excluding the Isle of Man and the Channel Islands).

Further information is available on the Flood Re Leaflet or at

Advice can also be obtained from the Association of British Insurers (ABI) on 0207 600 3333





Advice Providers offer support with;

  • Benefits Advice
  • Consumer Advice
  • Employment Advice
  • Housing Advice
  • Money and Debt
  • Health and Disability
  • Tribunal Representation
  • Basic Immigration
  • Referral to Specialist Organisation(s)

Citizens Advice Bureau North West

5th Floor, Embassy Building
3 Strand Road
Derry BT48 7BH
Tel: 028 7136 2444

Citizens Advice Bureau North West

Unit 1, Spencer House
14-21 Spencer Road 
Derry BT47 6QA
Tel: 028 71342536

Citizens Advice Bureau North West

17 Dock Street
Strabane BT82 8EE
Tel: 028 7138 2665

Resource Centre Derry

Derry BT48 8BA
Tel: 028 7135 2832

Dove House Community Trust

32 Meenan Square
Derry BT48 9EX
Tel: 028 7126 9327


​​The NIEA water pollution hotline is 0800 807 060. It is available 24 hours a day, 365 days a year. It also provides a dedicated emergency pollution email address at emergency-pollution@daera­

The general DAERA customer helpline is 0300 200 7852 or email: uk.
For advice on animal health and welfare, farmers should contact DAERA on 0300 200 7840.


Omagh Office
5 Gillygooley Rd, Omagh BT78 5PN 
Tel: 028 8224 3057

Limavady Office
5 Connell Street Car Park, Limavady,    BT49 0DB                 
Tel: 028 77762996


15A Molesworth St, Cookstown BT80 8NX

Tel: 028 8676 5700


Dungannon Rd, Cookstown BT80 9AA

Tel: 0845 606 7607


Advice and information including information on the Land and Property Services’ Hardship Scheme is available on the NI Business website is a free service offered by Invest NI and is the official online channel for
business advice and guidance in Northern Ireland.

Food Safety Advice for Businesses


What To Do If a Flood Happens

Flooding In Your Area

Public Health Agency Flooding Guidance 

General Flooding Advice

Northern Ireland Water Flooded by Sewage

Flood Protection Grant

Regional Community Resilience Group (RCRG) Newsletter