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Off-Street Car Parking

OFF-STREET CAR PARKING INFORMATION

Derry City and Strabane District Council is now responsible for all aspects relating to management, operation and maintenance of the car parks within the District area, although the existing service arrangements with Transport NI (TNI) and NSL will continue to operate.

USEFUL CONTACT DETAILS:-

Customer service/enquires/complaints/machine faults

0845 603 9337

This number is displayed on all House (Entrance) signs and on each pay and display machine (connects to NSL operator)

Mitigating circumstances e.g. customer vehicle breakdown, lost keys, emergency, etc – Transport NI Parking Enforcement Unit

028 9054 0400

Season tickets – 03301 358927 ​ (connects to NSL operator)

Cashless Parking (JustPark) –​ 028 91 248440  - www.justpark.com

Enquiries about a parking ticket (PCN)
By phone – 0300 2007895.​
Online – www.nidirect.gov.uk/challengeparkingticket 

In writing –
TransportNI Parking Enforcement Processing Unit
PO Box 134
COLERAINE
BT52 9AF


Paying a parking ticket (PCN)

Information on how to pay is given on the reverse side of the parking ticket (PCN). Payments may be made:-

by internet at NIDirect: Pay your Parking Penalty Charge Notice (PCN) online by credit/ debit card (Visa/ Mastercard/ Switch)
by telephone on 0845 260 6100 using a credit/ debit card (Visa/ Mastercard/ Switch
by post to the Parking Enforcement Processing Unit address below by crossed cheque or postal order made payable to Transport NI. When paying by cheque or postal order, please complete and include the tear-off slip at the bottom of the parking ticket (PCN) and write the parking ticket (PCN) number on the back of the cheque or postal order.

TransportNI Parking Enforcement Processing Unit
PO Box 134
COLERAINE
BT52 9AF


If you have lost the parking ticket (PCN)

If you have lost the parking ticket (PCN) number of a ticket issued in Northern Ireland, you should telephone the Northern Ireland Parking Enforcement Processing Unit to get advice on how to make payment telephone: 0845 300 0613

Complaints about the behaviour of Traffic Attendants (TAs) should be forwarded in writing to NSL, Lindsay House, 10 Callendar Street, Belfast, BT1 5BN

Free Off-Street Car Parking Days

  • 1 January
  • Easter Monday
  • 12th & 13th July
  •  25th & 26th December


Other useful information

NI Direct Parking and Parking Enforcement:-

http://www.nidirect.gov.uk/index/information-and-services/travel-transport-and-roads/parking-and-parking-enforcement.htm

Parking Enforcement Protocol

This document sets out the parking enforcement protocols for Northern Ireland. It sets out the rules and procedures for issuing parking tickets. It also provides some general information on parking enforcement, including the approach to be taken by traffic attendants and the processes in place to allow drivers to challenge any tickets which they believe may have been issued incorrectly.
http://www.drdni.gov.uk/department-of-regional-development-transportni-parking-enforcement-protocol.pdf

Please note that Derry City and Strabane District Council does not have responsibility for On-Street parking.  Please contact Transport NI if you have queries or concerns about On-Street Parking – Telephone 0300 2007895​