General Enquiries & Fault Reporting
If our FAQs do not answer your query, please complete the attached form and submit. We will respond to you within 48 hours when required.
Car park facilities: This is the responsibility of the Council and if you wish to report a fault i.e. car park lighting, block gullies/drainage, Electric vehicle charge points, signage, ground repairs, fly tipping. It would be very helpful if you would complete the attached form and submit.
Ticket Machine Faults, Queries, Traffic Attendant: This is the responsibility of NSL Services Group Ltd. This service operates between 07:00-19:00 Mon-Fri and Sat. 09:00 - 12:00.
Contact NSL: +44 (0)3301 358927
Cashless Payment Fault - If there is a fault with the JustPark phone line or app, please contact +44 (0)28 9057 1956
Q: Daily/Weekly Parking Rates
A: We do not have a daily rate; car parks are charged by the hour from 08:30-18:30 Mon-Sat.
Q: Motorhome/Campervan parking
A: The wheelbase of the vehicle must fit into the marked bays. These bays are for parking only and not for long-term stay.
Q: Overnight/Long-term parking
A: There is currently no provision for overnight or long-term parking in Council car parks.
Q: Blue Badge holder car park charges
A: Everyone including Blue Badge holders must pay in Pay & Display car parks. For other information/queries please refer to Blue Badge holder information
Q: CCTV monitoring in car parks
R: There are no CCTV cameras monitoring in any of the Council car parks.