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Signposting to Services & Support

Fuel Poverty

​​Fuel Poverty is the term used to describe the situation whereby a household is required to spend more than 10% of their income on household fuel bills.  If you're struggling with bills or to manage your money the following may provide assistance and support


https://www.derrystrabane.com/Subsites/Health-Community-Wellbeing/Health-Housing-Public-Conveniences/Energy-Efficiency

Home Accident Prevention

​​Derry City and Strabane District Council’s Home Safety Service focusses on home accident prevention for those Over 65, those who are vulnerable and families with children Under 5.

As part of our Service and in order to reduce accidents in the home, our Home Safety Officers undertake a home visits which last approximately 1 hour to provide practical advice and information and were possible equipment.  The visit will consider all areas of the home.

https://www.derrystrabane.com/homesafety

TV Licence

Please visit https://www.tvlicensing.co.uk/ or NI Direct or

https://www.nidirect.gov.uk/articles/free-tv-licences for the latest information on TV Licences

Cold Weather Payment

If you're receiving certain benefits, you could qualify for extra money for each week there is very cold weather in your area. This is known as a Cold Weather Payment.

https://www.nidirect.gov.uk/articles/cold-weather-payment

Winter Fuel Payment

Winter Fuel Payment is tax free and paid yearly to eligible older people.

https://www.nidirect.gov.uk/articles/winter-fuel-payment

Pensions and retirement planning

As one approaches retirement there may be an opportunity to plan in advance for retirement.  Please see the following link for some useful information relating to pensions and retirement planning. 

https://www.nidirect.gov.uk/information-and-services/pensions-and-retirement-planning

Free Bus Pass & Concessions

To apply for a 60+ SmartPass you must be aged between 60 and 64 and permanently resident in Northern Ireland for a minimum of three months. To apply for a Senior (65+) SmartPass you must be aged 65+ and permanently resident in Northern Ireland for a minimum of three months.  Please visit https://www.nidirect.gov.uk/articles/60senior-smartpass for further information and to apply

Physical Activity Referral Programme

Health professionals can refer patients to the Physical Activity Referral Programme to help improve, manage or prevent health conditions such as diabetes, hypertension, depression high/low BMI.  For further information, discuss with your GP, Health Professional or Aiden Lynch, Sports Development Manager on 028 7125 3253

MacMillan Move More Programme

Move More is part of Macmillan Cancer Support’s national campaign to ensure that people living with cancer are supported to become physically active, both before, during and after their treatment.  Contact Sean Hargan, Move More Co-ordinator on 028 7137 6555 for further information.

​​WHSCT Health Improvement Dept

https://westerntrust.hscni.net/healthy-living/

Useful Guide to Mental & Emotional Wellbeing

Health & Social Care ‘Z’ Card – Directory of Services to help improve mental health and Emotional Well Being. https://www.publichealth.hscni.net/sites/default/files/2020-01/Western_area_card_2020.pdf

Advice Services (supported by DCSDC)

Citizens Advice Bureau North West

5th Floor Embassy Building, 3 Strand Road, Derry, BT48 7BH

Telephone: 028 7136 2444

Email: [email protected]

Or

Citizens Advice Bureau North West

17 Dock Street ,Strabane BT82 8EE

Telephone: 028 7138 2665

Email: [email protected]

Resource Centre Derry

Carnhill DerryBT48 8BA

Telephone: 028 7135 2832

Email: [email protected]

Dove House Community Trust

32 Meenan Square Derry BT48 9EX

Telephone: 028 7126 9327

Email: [email protected]

Health and Social Care Northern Ireland Portal

www.healthandcareni.net

Helplines

www.helplinesni.com

Commissioner for Older People for NI

https://www.copni.org

Western Area Directory of Services to help improve mental health and emotional well being

https://www.publichealth.hscni.net/sites/default/files/2020-01/Western_area_card_2020.pdf

Public Health Agency

www.publichealthni.hscni.net

Community Development Health Network

www.cdhn.org

Community NI

www.communityni.org

Health and Social Care Remote Sign Language Interpreting Service

www.interpreternow.co.uk/nhs111ni

Age NI Check in and Chat 

https://www.ageuk.org.uk/northern-ireland/services/carewellbeing-services/checkin-and-chat/

Libraries NI 

https://www.librariesni.org.uk

Do you need help with digital solutions?

www.nidirect.gov.uk/articles/trainingand-resources

Make the Call

Are you sure you're getting all the benefits, services and supports you're entitled to? Make the Call Service provide access to a Benefit Advisor who will provide a full assessment of your entitlements. Telephone 0800 232 1271 (Freephone) or e-mail [email protected]. The phone lines are open Monday to Friday from 10.00 am to 4.00 pm (excluding public holidays)

Pocket Guide for Worry

https://www.mindingyourhead.info/sites/default/files/publications/pocket_guide_for_worry.pdf

Mental Health and Emotional Wellbeing

 www.mindingyourhead.info

Take 5 – Five Steps to Wellbeing

https://www.publichealth.hscni.net/publications/take-5-steps-wellbeing-english-and-11-translations


Scamwise

https://www.nidirect.gov.uk/campaigns/scamwiseni

Northern Ireland Blood Transfusion Service

www.nibts.org

Community Pharmacy NI

www.communitypharmacyni.co.uk

NI Direct

www.nidirect.gov.uk


Northern Ireland Executive

www.northernireland.gov.uk

Healthy Living Centre Alliance

www.hlcalliance.org 

Community Public Conveniences https://www.derrystrabane.com/Subsites/Health-Community-Wellbeing/Health-Housing-Public-Conveniences/Public-Conveniences

Dementia Friendly Guides from the Alzheimer’s Society

https://www.alzheimers.org.uk/get-involved/dementia-friendly-communities

Dementia Friendly Arts Guide

https://www.alzheimers.org.uk/dementia-together-magazine/feb-march-2017/arts-and-culture

Dementia Friendly Support

https://www.alzheimers.org.uk/coronavirus-volunteer-toolkit


Translink

www.translink.co.uk

Easilink Community Transport Scheme

www.easilink.org

Hourglass (Safer Ageing: Stopping Abuse)

https://wearehourglass.org/ni

North West Regional College

www.nwrc.ac.uk

The Regulation and Quality Improvement Authority

https://rqia.org.uk

NI Housing Executive

www.nihe.gov.uk

Job Centre Online NI

www.jobcentreonline.com


Advice NI

www.adviceni.net


Cooperation and Working Together (CAWT)

www.cawt.com

NI Fire and Rescue Service

https://www.nifrs.org/

Independent Living Products

https://www.ageni.org/independentlivingproducts

North West Volunteer Centre

https://www.volunteeringnorthwest.co.uk/

Physical Activity Referral Programme

Health professionals can refer patients to the Physical Activity Referral Programme to help improve, manage or prevent health conditions such as diabetes, hypertension, depression high/low BMI. For further information, discuss with your GP, Health Professional or Aiden Lynch, Sports Development Manager on 028 7125 3253

MacMillan Move More Programme

Move More is part of Macmillan Cancer Support’s national campaign to ensure that people living with cancer are supported to become physically active, both before, during and after their treatment. Contact Sean Hargan, Move More Co-ordinator on 028 7137 6555 for further information.

TV Licence

Please visit https://www.tvlicensing.co.uk/ or NI Direct or

https://www.nidirect.gov.uk/articles/free-tv-licences for the latest information on TV Licences

Cold Weather Payment

If you're receiving certain benefits, you could qualify for extra money for each week there is very cold weather in your area. This is known as a Cold Weather Payment.

https://www.nidirect.gov.uk/articles/cold-weather-payment

Winter Fuel Payment

Winter Fuel Payment is tax free and paid yearly to eligible older people.

https://www.nidirect.gov.uk/articles/winter-fuel-payment

Pensions and retirement planning

As one approaches retirement there may be an opportunity to plan in advance for retirement. Please see the following link for some useful information relating to pensions and retirement planning. 

https://www.nidirect.gov.uk/information-and-services/pensions-and-retirement-planning

Free Bus Pass & Concessions

To apply for a 60+ SmartPass you must be aged between 60 and 64 and permanently resident in Northern Ireland for a minimum of three months. To apply for a Senior (65+) SmartPass you must be aged 65+ and permanently resident in Northern Ireland for a minimum of three months. Please visit https://www.nidirect.gov.uk/articles/60senior-smartpass for further information and to apply

Alzheimer’s UK

Tel: 028 7134 8887 E: [email protected]

Job Centre Online NI

www.jobcentreonline.com

NICVA – NI Council for Voluntary Action

https://www.nicva.org/

Business Services Organisation

www.hscbusiness.hscni.net

Business Services Transformation Programme

 www.bstp.hscni.net/

Health and Social Care Board 

www.hscboard.hscni.net

Northern Ireland Ambulance Service

www.niamb.co.uk

Health Well

www.thehealthwell.info

Institute of Public Health in Ireland

www.publichealth.ie

IPH Health Impact Assessment

www.publichealth.ie/hia

Northern Ireland Cancer Network (NICaN) 

www.cancerni.net

NI Direct

 www.nidirect.gov.uk

Northern Ireland Executive

www.northernireland.gov.uk