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Frequently Asked Questions

 Frequently Asked Questions

Q. What if my bin is not serviced?

A. If council is unable to service your bin because of operational difficulties attempts will be made to collect it within 24 hours of the scheduled collection date – or on the next working day if your collection day is a Friday.


Q. How many bins can each household leave out for collection?

A. Council, under normal circumstances, will only collect one bin per household.  Council can arrange to collect additional bins where special circumstances apply i.e. those with medical conditions etc.  Further information on additional bins can be obtained by contacting 028 7137 4017.


Q. Will the operative collect, empty and return my bin as I am physically unable to do so?

A. Council can arrange to collect, empty and return bins for those residents who are physically unable to do so.  Further information on this scheme can be obtained by contacting 028 7137 4107 or by e-mailing:  

Refuse&[email protected]


Q. How can I report any difficulties or complaints?

A. If you experience any difficulty or problems with any aspects of the service provided, you should contact the Customer Support Services at the City Engineers Department on 028 7137 4107 to register your problem or complaint so that the appropriate action can be taken.