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National Energy Action

Tel: 028 9023 9909
Find out about grants that may be available to help with insulation and heating improvements in your home.

Find out more about National Energy Action

Power NI 

Tel: 03457 455 455

More Information on Support and Advice 

Struggling to Pay What Should I Do?

Bryson Energy

Provides advice to householders on saving energy in your home and information of any funding grants available, within NI, for ways to keep your home warm (for example, loft installation).

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NI Energy Advice line

email: [email protected]
Telephone: 0800 1114455

Online Portal

Phoenix Natural Gas

Tel: 08454 555555

Based on income, Phoenix Natural Gas can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.

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Housing Executive Grants Department

Tel: 03448 920 900

Based on income and owning your own home, the Housing Executive can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.

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Affordable Warmth Scheme 

Download energy saving tips here

NI Energy Advice Line


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Housing Executive Boiler Replacement Allowance

Tel: 0344 892 0900

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Oil Buying Club Scheme

Tel: 0800 142 2867
The Oil Buying Club Scheme was established and is managed by Bryson Energy.  By coordinating orders for domestic heating oil in an area the clubs are able to negotiate discounts with the oil suppliers by buying in bulk.  As part of the scheme 27 oil buying clubs have been established regionally however unfortunately the oil clubs are now closed to new members.

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Northern Ireland Sustainable Energy Programme (NISEP)

List of Schemes

Each grant included in the Northern Ireland Sustainable Energy Programme has its own eligibility criteria and applicants need to refer to the criteria and the scheme manager for information on making an application. 

Winter Fuel Payment
If you are aged 60 or over you may get a Winter Fuel Payment to help pay for keeping warm in winter.  The Winter Fuel Payment is tax free and paid yearly to eligible older people.

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Cold Weather Payment

If you're receiving certain benefits, you could qualify for extra money for each week there is very cold weather in your area.

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Make the Call

Tel: 0800 232 1271
Make the Call is able to assist to make sure individuals and households are getting all the benefits, services and supports they are entitled to.

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Keep Warm Packs

In order to receive a Keep Warm Pack a person must meet ALL of the following 3 criteria below:

1. Be experiencing fuel poverty.

2. NOT have received a Keep Warm Pack from a different source.

3. Fall into at least one of the following six categories:

A person with a long-term health condition including: an underlying illness that makes them more vulnerable in colder weather (e.g. asthma; chronic bronchitis or emphysema; coronary heart disease; stroke) or a physical or mental health condition which results in them spending more time at home.

A person with a disability that makes them less mobile or means they need to spend more time at home.

Anyone aged over 65 years old.

A family with dependent children.
A pregnant woman.
A person who is homeless.*
A person who is a refugee or asylum seeker.
*Keep Warm Packs are primarily designed to help individuals stay warm indoors - please note other support is available through Homeless Connect for those sleeping rough/outdoors.

Tel: 028 71253253
Email: [email protected]

Download Keep Warm Keep Healthy information here

The Public Health Agency has provided Derry City and Strabane District Council with a number of Keep Warm Packs that can be provided to vulnerable persons to help them keep warm over the winter period.  As appropriate and subject to criteria and availability the Council’s Home Safety and Affordable Warmth Teams will provide the packs to householders most in need and at risk of fuel poverty.

Contact Details
For further information please contact the Affordable Warmth Team
T:  028 71253253
E: [email protected] 


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