Derry City & Strabane

The following advice is to be followed by volunteers assisting with food deliveries to vulnerable and older persons.

Each volunteer should also have regard to the most up-to-date advice available via the PHA website at https://www.publichealth.hscni.net/news/covid-19-coronavirus#situation-in-northern-ireland

Collection of Food Parcels

When all arrangements have been agreed proceed with the visit to the retailer/caterer to collect the goods, on arrival at the premises use alcohol hand sanitiser and put on disposable gloves before exiting your vehicle.
Make yourself known to the Food Business Operator ensuring you are social distancing by maintaining a distance of at least 2 metres (3 steps) from other people.
Complete the visit to collect the goods without delay
Once all goods are safely within your vehicle, remove your disposable gloves and ensure you have a bag in the vehicle to safely dispose of used gloves. Use alcohol hand sanitiser to clean your hands in your vehicle before you depart to deliver the goods.

Arrival at Persons Home

Where possible a safe place for delivery of the goods should have been agreed with the customer, ideally at the front door-step to minimise contact with surfaces.
On arrival at the property use alcohol hand sanitiser and put on disposable gloves before exiting your vehicle.
Set goods at the safe place and return to your vehicle.
Remove your disposable gloves before you enter your vehicle and ensure you have a bag in the vehicle to safely dispose of used gloves.
Call contact number provided by the retailer/caterer and inform the householder that the parcel is in safe place as agreed.
Use alcohol hand sanitiser to clean your hands in your vehicle before you depart.
When all deliveries are complete clean your steering wheel and all hand contact surfaces with disposable alcohol wipes.

General Advice

Wash your hands with soap and water often (for at least 20 seconds) and in particular on returning to the office or to home.
Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it
Put used tissues in the bin immediately and wash your hands afterwards
Try to avoid close contact with people who are unwell
Do not touch your eyes, nose or mouth if your hands are not clean.

For further advice please contact Environmental Health Department on 02871 253253 or email [email protected]

Further advice also available on our website: