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Fuel Poverty

Fuel Poverty is the term used to describe the situation whereby a household is required to spend more than 10% of their income on household fuel bills.

If you're struggling with bills or to manage your money the following may provide assistance and support.

Download energy saving tips here.

Energy Advice
Provides tips and advice to help you control what energy you use and control what it costs.

NEA ( National Energy Action)

NI Energy Advice Line


Housing Executive Boiler Replacement Allowance
Tel: 0344 892 0900

Based on income and owning your own home, the Housing Executive can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.

Affordable Warmth Scheme

Oil Buying Club Scheme
For more information:
Email: [email protected] or
Freephone: 0800 111 4455 to speak with an Energy Adviser


Oil Buying Clubs are based on a simple idea - the more people that buy oil together, the lower the cost. You can buy as little as 200 litres of oil. When all club member orders are put together, the Club can get a better price.

The best way to negotiate a great price for your Club, is NI Oil Buying Network negotiating on the intended bulk order, on behalf of an area of clubs. Savings made are passed on to all members.

The more people that take part in the initial orders, the greater the savings. 

Northern Ireland Sustainable Energy Programme (NISEP)
List of Schemes

Each grant included in the Northern Ireland Sustainable Energy Programme has its own eligibility criteria and applicants need to refer to the criteria and the scheme manager for information on making an application. 

Energy Saving Tips

View some tips to help you save evergy and money.

Winter Fuel Payment
If you are aged 60 or over you may get a Winter Fuel Payment to help pay for keeping warm in winter.  The Winter Fuel Payment is tax free and paid yearly to eligible older people.

Cold Weather Payment
If you're receiving certain benefits, you could qualify for extra money for each week there is very cold weather in your area.

Make the Call
Tel: 0800 232 1271
Make the Call is able to assist to make sure individuals and households are getting all the benefits, services and supports they are entitled to.

The Public Health Agency has provided Derry City and Strabane District Council with a number of Keep Warm Packs that can be provided to vulnerable persons to help them keep warm over the winter period.  As appropriate and subject to criteria and availability the Council’s Home Safety and Affordable Warmth Teams will provide the packs to householders most in need and at risk of fuel poverty.

In order to receive a Keep Warm Pack a person must meet ALL of the following 3 criteria below:

1. Be experiencing fuel poverty.
2. NOT have received a Keep Warm Pack from a different source.
3. Fall into at least one of the following six categories:
a.    A person with a long-term health condition including: an underlying illness that makes them more vulnerable in colder weather (e.g. asthma; chronic bronchitis or emphysema; coronary heart disease; stroke) or a physical or mental health condition which results in them spending more time at home.
b.    A person with a disability that makes them less mobile or means they need to spend more time at home.
c.     Anyone aged over 65 years old.
d.    A family with dependent children.
e.    A pregnant woman.
f.      A person who is homeless.*
g.    A person who is a refugee or asylum seeker.

*Keep Warm Packs are primarily designed to help individuals stay warm indoors - please note other support is available through Homeless Connect for those sleeping rough/outdoors.

Contact Details

For further information please contact
Tel:  028 71253253

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