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Customer Service

​​Derry City and Strabane District Council is committed to providing the best possible service to our customers. We place the customer at the heart of everything we do and acknowledge that customer feedback is key to delivering high quality services which are continually improved upon.

If you would like to provide feedback on Council services please contact –

E-Mail: [email protected]

The following Customer Service documents may be of interest to you:


The Northern Ireland Local Government Code of Conduct for Councillors (the Code) sets out principles and rules of conduct which Councillors must observe. If you have evidence that a Councillor, or former Councillor, may have breached the Code of Conduct you can complain to the Northern Ireland Local Government Commissioner for Standards (the Commissioner). The Commissioner is independent of government and the council, and this service is free to complainants.  You can find out how to make a complaint in this leaflet which also contains information on the Code and the process that applies to complaints received by the Commissioner.

Please click here to download leaflet. Alternatively, you can obtain a complaint form, further information about making a complaint, and a copy of the Code from the Commissioner’s website:

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