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Car Park FAQ

Council’s Responsibilities

What is Council responsible for in relation to parking?

Council is responsible for 31 Off-Street car parks across the City and District.

What is Council not responsible for?

  • On-street parking  

www.direct.gov.uk/information-and.../parking-and-parking-enforcement

  • Private Car Parks
  • Residential Car Parking
  • Retail Parks

What about parking on a Street/Road?

On-Street Parking is the responsibility of the Department for Infrastructure.  

Telephone:-  028 82254811

www.direct.gov.uk/information-and.../parking-and-parking-enforcement

Council Car Parks

Car-Park Charging

Parking charges normally apply from Monday to Saturday.

For 2020 the non-charging days for pay and display car parks are:

  • Wednesday 1 January
  • Monday 13 April
  • Monday 13 July
  • Tuesday 14 July
  • Friday 25 December
  • Saturday 26 December

Please note, although parking charges do not apply on these dates, all other parking restrictions stay enforceable.

Can I park a vehicle overnight in a Council car park?

There is currently no provision for overnight parking.

What are the opening times of the car parks?

None of the car parks close, with the exception of the following:-

  • William Street Car Park, Derry/Londonderry  
  • Monday to Saturday: 07.30 – 22.00 hours
  • Sunday:  09.00 – 20.00 hours
  • Canal Basin (North), Strabane
  • Monday to Friday: 08.00 - 18.30 hours
  • Saturday and Sunday:  08.00 – 18.30 hours

Where can I park a motorhome/campervan?

The wheelbase of the must fit into the marked bays.  These bays are for parking only and not for long-term stay.

Who Carries out Parking Enforcement?

Parking enforcement is carried out by the Department for Infrastructure 

www.direct.gov.uk/information-and.../parking-and-parking-enforcement

How do I report issues about signage, lining or layout?

Contact Council’s Off- Street Car Parking Department

Telephone: 028 71253253   Ext: 4236

www.derrystrabane.com/carpark

 

Blue Badges

Who is responsible for Blue Badges?

The Department for Infrastructure, Transport NI, Blue Badge Unit, Castle Barracks, Wellington Place, Enniskillen, BT74 7HN

Telephone:  0300 200 7818.

www.nidirect.gov.uk/articles/about-blue-badge-parking-scheme 

How do I apply for a Blue Badge?

www.nidirect.gov.uk/services/apply-or-renew-bluebadge

Where can I park in Council car parks?

There are designated spaces for Blue Badge holders in every car park.

 Do Blue Badge holders have to pay for parking in Council car parks?

Yes, everyone has to pay in Pay & Display car parks.

Penalty Charge Notices (PCNs)

Information on how to pay is given on the reverse side of the parking ticket (PCN).

Payments may be made online:www.nidirect.gov.uk/services/pay

 Or telephone: 0845 260 6100

I have a query about a PCN

Telephone:-  0300 200 7895

How do I appeal a PCN?

In writing through email to:  www.nidirect.gov.uk/challengeparkingticket

 Season Tickets

How do I get a Season Ticket?

All enquiries about season tickets, including price, should be made by contacting a NSL operator:-

Telephone:-  03300 088770

Cashless Payments

Can I pay for my parking online?

The current provider is JustPark.  You can pay for your car parking by downloading the JustPark App on your phone and follow the easy steps for parking.  A charge of 8p transaction fee will be charged to the customer.  

 Useful Contact Details

Customer service/enquiries/complaints/machine faults

Telephone:-  0845 603 9337

Transport NI Parking Enforcement Unit

Telephone:-  028 9054 0400

Derry City and Strabane District Council

Telephone:-  028 71253253   Ext 4236

www.derrystrabane.com/carparks