Start Date: January 2026
The Inclusive Contact Centre Academy works with both contact centres and disability representatives within DCSDC with the aim to support people with a disability, into employment.
Participants on this programme will receive wrap around support in:
- Personal support
- Identify levels of ability, achieved training and qualifications to date, including participants Literacy, Numeracy, and IT levels
- Assess individual needs and barriers
- Direction to existing mainstream support services
- Building on communication skills, confidence, team work etc.
- Obtaining the following training and qualifications:
- Qualification OCN Level 1 Award in Customer Service (27GLH)
- Training in Employability Skills
- and support accordingly
- Awareness sessions
- Site visits to a place of work within a local Contact Centre
- Understand workplace support available e.g. Workable NI, Access to Work, CMP, schemes managed by local disability employment organisations etc.
- Employment support
- Employability skills, job maintenance, resilience, stress management etc.
- Entering a suitable placement or work trial to gain practical experience on the job
- Locating and applying for job opportunities, understanding job descriptions, completing applications, interview techniques
- Etc.
You are eligible for this programme if you:
- Are out of work and willing to start employment.
- Are considered to have a disability - Under the Disability Discrimination Act 1995 a person is considered to have a disability if he or she has “a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”
- Are of a working age and a resident of DCSDC
- Have no, or low qualifications
- Have the right to work in the UK (evidence must be provided to DSLMP)
- Show commitment to fully participating in the programme, complete all necessary paperwork (registration, evaluation, follow up forms), and will accept post programme support and mentoring
- Have the time available to attend all necessary training without exception
- Are not participating in any other initiative that would exclude them from a DSLMP Programme (time, commitment, etc.)
Express an interest
If you are interested in this academy, please either:
- Complete this online form: https://forms.gle/p7DNMwENcsn1xXkv5
- Emailing the following information to [email protected]
- Name
- Age
- Address
- Postcode
- Telephone number
- Email address
- Employment Status:
- Working (full time / part time / self-employed)
- Unemployed
- If you are working:
- How many hours per week do you work
- Where are you employed
- What is your job title
- What experience have you got in the area of this programme
- Where did you hear of this programme