Small Business (Customer Facing) Employment Academy

Start Date: end of May 2026

This Customer Facing Small Business employment academy offers participants training, qualification and support in obtaining employment within small businesses such as:

• Retail  
• Coffee shops
• Restaurants  
• Guest houses  
• Corner shops
• Take away establishments
• Call centres
• etc.

Participants on this academy will receive wrap around support in:

• Obtaining the following training, qualifications and certificates:
  • World Host Principles of Customer Service Level 2 Award
  • Health and Safety Level 2
  • Food Hygiene Level 2
  • Emergency First Aid at Work
  • Manual Handling
• Personal development
  • confidence building, communication, teamwork, resilience, conflict resolution, problem solving etc.
  • Managing expectations, learning plan/progression route
• Employment support
  • Careers guidance
  • Industry masterclass
  • Employer site visit
  • Personal presentation, resilience, job maintenance
  • CV development, application form completion
  • interview techniques, aptitude tests
  • secure placement, job trail, or an interview on completion

You are eligible for this programme if you:

• Are out of work and ready to take up employment. 
• Are of a working age and a resident of DCSDC
• Have no, or low qualifications
• Have the right to work in the UK (evidence must be provided to DSLMP)
• Show commitment to fully participating in the programme, complete all necessary paperwork (registration, evaluation, follow up forms)
• Have the time available to attend all necessary training without exception
• Are not participating in any other initiative that would exclude them from a DSLMP Programme (time, commitment, etc.)

Express an interest

If you are interested in this academy, please either:

• Complete this online form: https://forms.gle/p7DNMwENcsn1xXkv5

or

• Emailing the following information to [email protected]

• Name
• Age
• Address
• Postcode
• Telephone number
• Email address
• Employment Status:
  • Working (full time / part time / self-employed)
  • Unemployed
• If you are working:
  • How many hours per week do you work
  • Where are you employed
  • What is your job title
• What experience have you got in the area of this programme
• Where did you hear of this programme